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Emergency Contacts

Knowing the right contacts in case of an emergency can make all the difference when you’re in a foreign city. Here are essential emergency contacts and information that every tourist in Paris should have:

Important Phone Numbers

  • General Emergency (Polic, Fire, Medical): Dial 112 . This is the pan-European emergency number, available free of charge from any phone. It connects to all types of emergency services.
  • Police (Non-Emergency): For non-urgent police assistance, dial 17 .
  • Medical Emergencies: For an ambulance, dial 15 . This connects directly to SAMU (Service d’Aide Médicale Urgente), which provides medical emergency response.
  • Fire Department: In case of fire, dial 18 . This number can also be used for other emergencies, like traffic accidents.
  • Poison Control Center: If you suspect poisoning or exposure to a toxic substance, contact the Paris Poison Control Center at +33 1 40 05 48 48 .

Embassy Information

  • US Embassy: Located at 4, avenue Gabriel, 75008 Paris; Phone: +33 1 43 12 22 22
  • UK Embassy: Located at 35, rue du Faubourg St Honoré, 75008 Paris; Phone: +33 1 44 51 31 00
  • Chinese Embassy: Located at 11, avenue George V, 75008 Paris; Phone: +33 1 53 75 88 40
  • Canadian Embassy: Located at 130, rue du Faubourg Saint-Honoré, 75008 Paris; Phone: +33 1 44 43 29 02
  • Australian Embassy: Located at 4, rue Jean Rey, 75015 Paris; Phone: +33 1 40 59 33 00

Additional Useful Contacts

  • Tourist Helpline: Paris provides a tourist helpline for non-emergency inquiries related to travel, accommodations, and other tourist information. This service is available in multiple languages at +33 1 49 52 42 63 .
  • Lost and Found: If you lose something on public transportation, contact the RATP Lost and Found at +33 1 58 77 18 77 , though it is highly unlikely that it will be found and returned to you.

General Safety Tips

While Paris is generally a safe city for tourists, like any major city, it has its share of risks. Being aware of these can help you avoid common pitfalls and enjoy a worry-free visit. Here are essential safety tips to keep in mind:

Pickpocketing Hotspots

  • Be Vigilant: Tourist-heavy areas such as the Eiffel Tower, Montmartre, the Louvre, and major metro stations are notorious for pickpockets. Always watch your belongings and consider using anti-theft bags or money belts.
  • Secure Your Valuables: Avoid keeping wallets in back pockets or loosely in bags. It’s safer to distribute your money and important documents in different pockets and some hidden spots on your person.

Scams to Avoid

  • Common Scams: Be cautious of the ‘gold ring’ scam, ‘petition’ scam, or ‘friendship bracelet’ scam, especially around popular tourist sites. Scammers may try to distract you to help a pickpocket accomplice.
  • Street Games: Avoid street games like the shell game or three-card monte found along the Seine’s banks and around tourist attractions. These are often rigged to lure unsuspecting tourists.

Safe Transportation

  • Public Transport Safety: The Paris metro and buses are generally safe, but remain alert, especially during late-night travel. Keep your belongings secure and close to you.
  • Taxis and Rideshares: Only use official taxis or well-known rideshare apps. Ensure the vehicle matches the description on the app and check that the driver knows your name and destination before starting the trip.

Avoiding Unattended Items

  • Suspicious Items: If you see any unattended or suspicious items, especially in public transport areas and busy streets, move away and alert the police or security personnel.
  • Public Wi-Fi Caution: Use public Wi-Fi networks cautiously. Avoid accessing sensitive or personal information while connected to these networks.

Cultural Events and Crowds

  • Stay Informed: During large events or national celebrations, pickpocketing and petty theft rates can increase. Stay aware of your environment, keep your valuables secure, and avoid overly crowded areas if possible.
  • Follow Local Advice: Pay attention to local advisories and police instructions, especially during demonstrations or strikes, which can occur relatively frequently in Paris.

Health and Medical Emergencies

When traveling in Paris, it’s important to know how to respond to health issues or medical emergencies promptly. Whether it’s a minor ailment or a more serious condition, here’s how to navigate the French healthcare system and ensure you receive the necessary care.

Locating Hospitals and Clinics

  • Major Hospitals: Paris is home to some world-renowned hospitals equipped to handle every type of medical emergency. The Hôpital Européen Georges Pompidou, Hôpital Necker, and Hôpital Saint-Louis are highly regarded for their comprehensive services.
  • Finding a Clinic: For non-emergency medical care, such as minor illnesses or injuries, local clinics (cliniques) or medical offices can provide quicker consultations. You can find a nearby clinic by searching online or asking at your hotel’s reception.

What to do in a Medical Emergency

  • Call SAMU: Dial 15 to reach SAMU, the medical emergency response service in France. They can dispatch an ambulance if necessary and provide urgent medical care.
  • European Health Insurance Card (EHIC): If you are a European visitor, carry your EHIC, which can simplify payment and reimbursement procedures in emergency medical situations.
  • Non-EU Tourists: Non-EU tourists should ensure they have adequate travel health insurance that covers medical emergencies abroad. Always carry your insurance details with you.

Travel Insurance

  • Importance of Travel Insurance: Travel insurance is essential, as it covers not only emergency healthcare costs but also possible repatriation. Before traveling, verify that your policy covers your intended activities and any pre- existing conditions.
  • Keep Documentation: Have copies of your insurance documents easily accessible and store a digital copy online that you can access from your phone or another device.

Pharmacy Services

  • Finding a Pharmacy: Pharmacies in Paris are marked with a green cross and can provide over-the-counter medications and advice for minor health issues. Pharmacists in France are well-qualified to give medical advice for common ailments.
  • 24-Hour Pharmacies: For 24-hour pharmacy service, the most famous is the Pharmacie de la Place de la République, located at 5 Place de la République. You can also ask any local pharmacy for information on the nearest 24-hour service, as they are required to display this information.

Tips for Managing Prescriptions

Medications and Prescriptions: If you take prescription medication, bring a sufficient supply for your trip, along with a copy of your prescription and a letter from your doctor detailing your medical needs. Some medications that are available over the counter in other countries may require a prescription in France.

Handling Minor Ailments

For minor ailments like headaches, colds, or allergies, local pharmacies can provide guidance and over-the-counter treatments. Don’t hesitate to ask for help; many pharmacists speak English and are accustomed to assisting tourists.

Personal Safety

Ensuring personal safety while traveling is paramount, especially in a bustling metropolis like Paris. Here are key tips and practices to help you stay secure and enjoy a trouble-free visit.

Solo Travellers

  • Stay Vigilant: Always be aware of your surroundings, especially when exploring tourist-heavy areas or less crowded neighborhoods.
  • Accommodation Safety: Choose well-reviewed and centrally located accommodations. Use hotels or accommodations with 24-hour front desks and secure entry to enhance safety.
  • Plan Ahead: Keep a map or use a smartphone map app to avoid looking conspicuously lost. Plan your routes during the day, and try to stay on well-lit, busy streets at night.

Night Safety

  • Avoid Risky Areas: Some areas of Paris are less safe at night, including parts around the outer arrondissements and less touristy areas. Consult locals or your hotel staff about areas to avoid after dark.
  • Public Transport at Night: While the Paris metro and buses are generally safe, services are limited late at night. Consider using official taxis or reputable ride-sharing services for late-night transportation.
  • Group Travel: There is safety in numbers. If possible, travel with a friend or in a group during the evening, especially if you plan to enjoy Paris’s nightlife.

Alcohol Awareness

  • Drink Responsibly: Paris is renowned for its wine and spirits, but it’s important to consume alcohol responsibly. Keep track of how much you drink, and always keep your drink within sight to avoid tampering.
  • Know Your Limits: Familiarize yourself with your alcohol tolerance and avoid excessive drinking, especially in unfamiliar surroundings.

Women Travellers

  • Harassment: If you experience harassment, be firm and loud in your response to discourage further advances. Drawing attention often deters would-be harassers.
  • Emergency Contacts: Have emergency contacts readily available on your phone. Consider using safety apps that allow you to alert local authorities or friends quickly.

Safety Apps and Technology

  • Emergency Apps: Install apps like “My SOS” for quick access to French emergency services. Apps such as “Citymapper” or “Google Maps” can help you navigate the city safely.
  • Stay Charged: Keep your mobile phone charged and consider carrying a portable charger to ensure you can call for help or access information when needed.